Teller Capture

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    • #5820
      Jennifer KitzmannJennifer Kitzmann
      Participant

      Hello! Our CU is considering implementing Image Center – Interactive Teller Capture. Does anyone have experience with this kind of implementation? We have several questions about this kind of implementation:
      -What kind of scanners to use? Scanners that also scan driver’s licenses and passports? What kinds of scanners are reliable? Which should we avoid?
      -Regarding alert manager, what kinds of fraud prevention are you experiencing?
      -Is anyone using a solution OTHER than the Jack Henry solution?
      -Any gotchas to note?
      -Any major benefits?

      Thanks a bunch!
      Jen Kitzmann

    • #5821
      Smugmastersmugmaster
      Keymaster

      Hi Jen, we have done this migration (from Bluepoint/Alogent) to JHA’s ImageCenter (ITC). We carried over our old Canon CR-50/55 scanners but are now deploying new ISV Pro Elite Scanner Single Pocket, 55 dpm, 100 item feeder, endorser Part Number SSP1-ELITEM55 scanners that perform better and will replace our aging Canons. We use separate DL/ID scanners. We did add Alert Manager but I don’t have any examples to show yet. But we thought it worthwhile. Benefits for us were cost savings vs. Bluepoint/Alogent, and a streamlined technical solution with better-supported JHA/Episys integration. I could get a colleague with better answers, who is closer to operations, and led our deployment if you like.

      • #5822
        Jennifer KitzmannJennifer Kitzmann
        Participant

        Thank you so much for the reply! We’d love to gather a few more details. My email is jkitzmann@ufcu.org. I am happy to set something up to chat further and truly appreciate your help!

    • #5823
      Smugmastersmugmaster
      Keymaster

      You’re welcome! I will pass this to the right person and I trust you will be in touch.

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